Shipping policy

Good coffee is worth the wait — but not a long wait.

Order Processing
We roast in small batches and typically ship orders within 1–3 business days to make sure your coffee arrives fresh. Orders placed on weekends or holidays will head out the next business day. You’ll receive a tracking email as soon as your coffee leaves the roastery.

Shipping Methods
We ship anywhere in the United States using USPS and UPS. Once shipped, most orders arrive within 2–5 business days, depending on your location.

Free Shipping
Stocking up? We offer free shipping on orders over $65. Subscription orders receive a 10% discount and will be shipped for free at $50.

Address Accuracy
Coffee can travel far, but it can’t fix a typo. Please double-check your shipping address before placing your order.

Lost or Damaged Packages
If something goes wrong along the way, don’t worry — we’ll help. Reach out to us at support@twinvalleycoffee.com, and we’ll work with you to make it right.

We are here to serve you and ensure your TVC experience is stellar! If you have concerns about your recent order or are dissatisfied for any reason, please reach out to our community support team at support@twinvalleycoffee.com for all information on customer returns and exchanges.