Return Policy We hope you are happy with the coffee making equipment you purchase from Twin Valley Coffee. While we do our best to provide items that we believe help to make great coffee, we cannot offer "satisfaction guarantee" on items. We ask you to read descriptions and purchase in good faith, meaning that you are not purchasing with the intention of returning -- this is devastating to any small business! Please email us with any comments, questions and complaints ...hopefully we can work something out. We will only accept returns on unused items packed in their original box, complete with all manuals and documentation and shipping prepaid to the point of origin. They will be subject to a 15% restocking fee.